Areas of Expertise - Products

Voice-over-IP Gateway Testing
CT Labs is uniquely qualified to test a wide variety of VoIP gateways and related equipment. The CT Labs VoIP Certification suite and SIP-based VoIP Suite were specially developed with the purpose of providing standardized performance measurements for VoIP gateways and products that support VoIP calling features (e.g. distributed IP-PBX's). The individual suite tests are performed using standard test conditions designed to verify proper functionality and performance over real-world degraded IP conditions.

IP Phone Performance Testing
CT Labs has considerable experience testing a wide variety of IP Phone devices, including desk sets, wireless phones, and soft phone products. To meet the growing demand for a meaningful independent test from IP Phone product manufacturers and enterprise users, CT Labs has developed its IP Phone Evaluation Suite to provide a comprehensive series of evaluations and performance tests that verify IP Phone products in the following areas:
  • Ease of installation
  • Product feature coverage
  • Product documentation and online help
  • User interface analysis
  • Manual real-world user test
  • Comprehensive speech quality evaluation

Voice Portal and VoiceXML Testing
CT Labs is experienced with and has conducted testing on a wide variety of voice portal architectures. This includes performance testing of voice portal servers and the development of specialized VoiceXML-based testing applications. The CT Labs VoiceXML 2.0 Test Suite was developed with the purpose of verifying basic support of all standard VoiceXML 2.0 elements as well as grammars and other standards-based components. The suite also includes a full multi-line performance test of VoiceXML-based servers. 

IP PBX Platform Real World Testing
CT Labs has extensive experience testing next generation PBX phone systems that are flooding the telecom marketplace. These devices are known for their all-in-one approach to providing PBX, voice mail, auto attendant, unified messaging, and even VoIP functionality from a single computer platform. The CT Labs Next Gen PBX Test Suite combines a series of standardized automated trunk-to-station switching, station-to-station switching, and voice mail performance tests that verify verify both basic product functionality under "real-world" test conditions as well as high density multi-line load capabilities where the target PBX system is subjected to an onslaught of incoming and outgoing calls. With proven experience working with these products from the very start of the "next-gen" wave, CT Labs has established itself as THE place to come when it's time to put these products through their paces.

Unified Messaging Testing
CT Labs has a significant level of expertise in testing a wide variety of voice mail and unified messaging product platforms. From the high-end service provider-based systems, to the enterprise-level T-1 based messaging systems, to small and medium sized business products and "voice mail bricks," each presents testers with a different set of challenges. CT Labs has established itself as the place to come for expert messaging platform testing experience. The CT Labs Unified Messaging Evaluation Suite includes a series of pre-developed automated test scripts designed to stress test the voice mail engine.  These tests can usually be quickly customized for a particular TUI and/or VUI, or used as a head start in the development of a customized suite of tests.

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