How long does it take for me to receive my order?

We ship within 24 hours of receiving your order unless it’s a holiday or Sunday. You should receive your package within 1-5 days based on your location.

How do I change my shipping address?

Email us at info@ct-labs.com. If we receive your request before it ships out we will update your address.

How do I track the status of my order?

You will be emailed a tracking number once it has shipped. Make sure the email you use when placing your order is valid. If you do not receive a tracking email within 48 hours of placing your order, check you spam folder or email us at info@ct-labs.com

How do I receive customer support?

Use our live chat on the website or email us at info@ct-labs.com.

What do I do if I entered an incorrect shipping address?

If you enter an incorrect address and the package gets shipped, you will have to wait until the package is returned back to us. Once received, we can reship it to the correct address you provide us.

Do you ship to my country?

On the checkout page you can select the available countries we ship to. International shipping is $16.99 flat rate.

Will my items come in one package?

If you order 10 items or less they will be in a single package. If you order larger quantities, it will be in multiple packages.

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